---
title: "Customer Story: University of Baltimore"
description: See how the University of Baltimore replaced paper-based research administration with Kuali Research, reducing review times, improving visibility, and modernizing research workflows.
image: https://pages.kuali.co/hubfs/b2.png
---
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##### Customer Story
University of Baltimore
## How the University of Baltimore modernized research administration with connected digital workflows
The University of Baltimore replaced paper-based research administration with connected digital workflows that improved visibility, accelerated approvals, and reduced administrative burden. By implementing Kuali Research, the university transformed proposal development, awards management, and compliance processes into a faster, more transparent experience for researchers and administrators alike.
Watch the video below to hear how the University of Baltimore modernized research administration with Kuali.
Institutional Overview
Location:
Baltimore, Maryland
Institution type:
Public university
Students:
Approximately 3,100 students
Solutions:
Kuali Research
Sponsored Programs
Human Ethics Review (IRB)
## Full case study
##### The Challenge
###### Modernizing Paper-Based Research Administration
Like many institutions, the University of Baltimore relied on paper forms, manual routing, and disconnected approval processes to manage research administration. Limited visibility and lengthy review cycles made it increasingly difficult to support a growing volume of proposals and research protocols. As research activity increased, the university recognized it needed a more modern, connected approach.
##### The Solution
###### Replacing Manual Processes with Connected Workflows
The University of Baltimore implemented Kuali Research to digitize proposal development, award management, and Human Ethics Review (IRB). By centralizing workflows and automating approvals, the university created a more transparent process for researchers while giving administrators better visibility into every stage of the research lifecycle.
##### The Results
###### Faster Reviews. Better Visibility. Greater Efficiency.
Today, the University of Baltimore manages research administration through connected digital workflows that help staff respond more quickly while reducing the administrative burden of manual processes.
- Replaced paper-based proposal and compliance workflows
- Reduced proposal review times by days
- Enabled proposals to be completed in an afternoon
- Accelerated protocol review processes
- Improved visibility across research administration
- Increased operational efficiency for research staff
##### Why Kuali
###### A Modern Platform for Research Administration
By replacing paper-based processes with an integrated research administration platform, the University of Baltimore has created a more agile and efficient research office. The intuitive user experience, combined with responsive customer support, has enabled the university to modernize operations while providing a better experience for administrators and researchers alike.
"We were a paper-based university with all the typical challenges—manual routing, limited visibility, and we spent a lot of time tracking down approvals. We knew we needed to modernize our processes."
Maggie Cardona
Assistant Provost & Chief Sponsored Research Officer | University of Baltimore
"We can now write a proposal in an afternoon, and we've also reduced the review time on protocols—that has been huge for us."
Maggie Cardona
Assistant Provost & Chief Sponsored Research Officer | University of Baltimore
"The forms are very user friendly, the response time to tickets is exceptional, and I really think Kuali is the solution that higher education needs for responsive research."
Maggie Cardona
Assistant Provost & Chief Sponsored Research Officer | University of Baltimore
Building the Agentic Campus.
Solutions
- [Forms & Workflows](https://www.kuali.co/solutions/operations/workflow-automation-forms)
- [Research Administration](https://www.kuali.co/solutions/operations/research-administration)
- [Curriculum Management](https://www.kuali.co/solutions/operations/academic-operations)
- [AI Gateway](https://www.kuali.co/solutions/operations/ai-governance-orchestration)
Platform
- [Why Kuali?](https://www.kuali.co/platform/agentic-campus)
- [Security & Compliance](https://www.kuali.co/trusted/trust-center)
- [Our Team](https://www.kuali.co/about-us/our-team)
- [Contact Us](https://www.kuali.co/contact-us)
Resources
- [Blog](https://www.kuali.co/resources/blog)
- [Webinars](https://www.kuali.co/resources/webinars)
- [Conferences](https://www.kuali.co/resources/conferences)
- [Community & User Resources](https://www.kuali.co/resources/community)
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