Customer Story
How Southern Connecticut State University replaced paper-based processes with connected digital workflows
Southern Connecticut State University transformed research administration by replacing paper forms, PDFs, and disconnected processes with a modern, integrated platform. With Kuali Research and Kuali Build, the university gained workflow automation, improved visibility, and a scalable foundation for continued digital transformation.
Watch the video below to hear how Southern Connecticut State University modernized research administration with Kuali.
Institutional Overview
Location:
New Haven, Connecticut
Institution type:
Public university
Students:
Approximately 9,000 students
Solutions:
Kuali Research
Kuali Build
Human Ethics Review (planned)
Full case study
The Challenge
Moving Beyond Paper-Based Processes
Southern Connecticut State University relied on paper forms, PDFs, DocuSign, and manual routing to manage research administration. Information was difficult to track, approvals took longer than necessary, and disconnected processes created unnecessary administrative work. The university needed a more efficient, connected approach that could replace manual workflows with a modern digital platform.
The Solution
Connecting Workflows Across Research Administration
Southern Connecticut State University implemented Kuali Research and Kuali Build to digitize research administration and automate key workflows. Instead of relying on disconnected forms and manual processes, the university now manages research activities through a centralized platform that provides greater visibility and accountability throughout the process. The institution continues to expand its use of the Kuali Platform, with Human Ethics Review planned as the next step in its modernization journey.
The Results
Modernized Operations. Greater Visibility.
By replacing fragmented, paper-based processes with connected workflows, Southern Connecticut State University improved operational efficiency while giving staff better visibility into research administration activities.
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Eliminated paper-based and disconnected workflows
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Replaced manual routing with automated processes
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Improved visibility into requests and approvals
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Reduced administrative effort and manual tracking
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Created a scalable platform for continued modernization
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Expanded digital transformation beyond initial implementation
Why Kuali
A Platform Designed to Grow
As Southern Connecticut State University continues to modernize its research administration processes, the Kuali Platform provides a flexible foundation that supports future growth. Combined with responsive customer support and an expanding portfolio of solutions, the university has a platform that can evolve alongside institutional needs.
"One of our biggest problems was everything was paper. Everything was a PDF, a DocuSign, or actual paper that was brought from office to office. There was no automation between all these forms."
Carol Jenkins
Associate Director for Post Award Services | Southern Connecticut State University
"Kuali modernized us. It worked out great because it has all the workflows that we need and we could track things down."
Carol Jenkins
Associate Director for Post Award Services | Southern Connecticut State University
"We use Kuali Research, Kuali Build, and we're going to be implementing protocols soon."
Carol Jenkins
Associate Director for Post Award Services | Southern Connecticut State University